Covid-19

Covid-19

As we are currently closed due to lockdown we cannot accept any holiday bookings that arrive before the 1st of April 2021.

If you need accommodation for work, moving house or any of the other government approved exceptions for travel please send us a message first before making a booking.

What are we doing to keep you safe

We have had to make some minor changes to our rentals to keep you (and us) safe, these include:

  • Departure time has changed from 10am to 9.30am
  • Guest will be asked to strip beds, remove rubbish and open all windows before they leave
  • We have removed some non-essential items
  • Our cleaning procedure has been increased to include disinfecting all touch points after our usual thorough clean
  • All cutlery, crockery and utensils will be washed between guests
  • Guest will have the option to bring all their own bedding with them if they prefer

Covid cancellation policy

Covid-19

This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the law gives you the right to do so.

The rights in this clause are additional to any other rights either of us may have in our terms and conditions.

We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday.

Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us due to government lockdown. If your holiday has not started, then we will refund your booking in full* less any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has started, then we will refund in full* any full days unused when we cancel, again less any Direct Costs. We will not charge an administration fee.

(*If you make a booking via a 3rd party website we are not able to credit or refund the fees that are kept by that website as their booking fees that’s why it’s always best to book direct).

If you have to cancel your stay with us for any other reason our standard cancellation policy applies and you must have your own insurance policy to reimburse you. There are now insurance companies who will cover cancellations due to covid if you have to isolate because of positive test, we recommend you take out an insurance policy to cover this scenario.

Prior to your arrival you will receive an email from us asking if you or any of your family members have displayed any covid symptoms in the last 14 days or if you have been contacted by the test and trace team. If the answer is yes then you must follow government advice and self-isolate at home and not travel to us for your holiday.

If you have not taken out an independent insurance policy to cover this cancellation then we may be able to offer a credit for a future holiday IF we are able to re-let your accommodation, it is therefore in your interest to let us know as soon as possible if you are unable to travel to give us maximum time to try and re-let the accommodation.

If when you are staying with us you or any of your family / group members start to display covid symptoms then you must travel home immediately. If you are unable to do this and need to isolate in our accommodation then you will be liable to pay the additional cost for the rental for additional days you require to stay.

If this means we have to cancel a booking that was meant to arrive after you then the amount you will need to pay must cover the refund that we will be required to give the cancelled guest. For example: if you only need to stay an additional 7 nights but we had to cancel a 14 night booking you will be required to cover the 14 night stay that we have to refund the other guest.

If at any point throughout your stay it is brought to our attention that you or one of your family / group members are breaking the social distancing rules we will be enforcing a one strike rule and will initially give you a polite verbal warning. If it is brought to our attention a second time, then you and your entire family / group will be asked to leave. This is not something that we want to do as we are generally a laid-back campsite but we must put the safety of our other guests and staff first.

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